When administering the Pattern Comparison Processing Speed test, please make sure the participant only taps each "Yes" and "No" button a single time. In our testing, we have noticed that the test does not recognize/register double tapping (quickly tapping a button twice), and that makes it look like the test is frozen or stuck. Tapping the buttons one at a time should resolve the issue.
If the test still appears to be frozen or stuck, please go to your iPad’s Accessibility settings and ensure the following is set on your iPad:
- Settings > Accessibility > Touch > AssistiveTouch = OFF
- Settings > Accessibility > Guided Access = OFF
- Settings > Accessibility > Keyboards > Full Keyboard Access = OFF
If the issue still persists, please turn your iPad’s Bluetooth off. Settings > Bluetooth = OFF (or at least the Bluetooth keyboard connection is OFF)