Issue receiving emailed export file(s)

If you are having issues receiving your files that were exported over email, please try the following:

• Check your Junk and Spam folders
• On your iPad, open your default mail app and navigate to the Sent folder. Refresh the Sent folder to ensure the email has been sent.
  • To unclog your email, we recommend deleting emails from Outbox with attachments exceeding the allowed maximum size.
  • It is possible that the size of attachments are not allowed by your email account. Different accounts/providers have different limits for attachments size.
• Try sending it to another email address that is acceptable with your team/institution to verify it is not the specific email or institution that may be having issues.
• If the none of the above work, please try the following:
  • 1.  
       1. Go to the iPad's Settings > Mail > Accounts
       2. Delete all but one email
       3. Launch the NIH Toolbox app and go to the Participants section
       4. Select any participant who has completed an assessment
       5. Select a completed assessment, then tap "Assessment Report" in NIH Toolbox V3 or "Report" in NIH Toolbox V2
       6. Tap on Upload icon at the right top corner and select 'Email Unencrypted PDF'
       7. Enter the destination email address and tap the 'Send' icon.
       8. Go to the inbox of the destination email from step 7 to check if the score report was delivered
       9. In the NIH Toolbox app, go to"Results" in NIH Toolbox V3 or the Exports screen in NIH Toolbox V2
       10. Select one completed assessment, then email the file, unencrypted.
       11. Go to the inbox of the destination email from step 10 to check if exports were delivered.

In addition, you may consider iCloud or iTunes export methods. Some users prefer iCloud because exports they can be accessed on the different devices where the user logged in with the same Apple account's credentials as on the iPad where the data was exported.

Please contact [e-mail] for further assistance.